Syllabus
Two courses. Start with the one that matches your job.
Neither is a prerequisite for the other and both share the same Foundations track, so taking the second later never means repeating the first. Every lesson is free to read.
TIKTING Professional
Using TIKTING day to day: foundations, working the queue as a technician, and running a service desk as a supervisor.
- Modules
- 9
- Lessons
- 27
- Reading
- 4 hours
What it covers
- Foundations · 12 lessonsWhat TIKTING is, the ticket lifecycle, and the vocabulary everything else uses.
- Technician · 12 lessonsWorking the queue: picking up, replying, tasks, time, and closing properly.
- Supervisor · 3 lessonsRunning the desk: queue health, SLAs, approvals, problems, changes and reporting.
TIKTING Certified Professional — 70 questions in 120 minutes, pass at 85% · $ 99.00 / Rs 30,000.
TIKTING Administrator
Configuring and deploying TIKTING: foundations, the full administration surface, and installation.
- Modules
- 7
- Lessons
- 20
- Reading
- 3 hours
What it covers
- Foundations · 12 lessonsWhat TIKTING is, the ticket lifecycle, and the vocabulary everything else uses.
- Administration · 8 lessonsConfiguring the product: taxonomy, people, forms, automation and SLA design.
TIKTING Certified Administrator — 70 questions in 120 minutes, pass at 85% · $ 99.00 / Rs 30,000.
Side by side
| Comparison | TIKTING Professional | TIKTING Administrator |
|---|---|---|
| Best if you | work tickets or run a service desk | configure or deploy TIKTING |
| Tracks | Foundations · Technician · Supervisor | Foundations · Administration |
| Size | 27 lessons · 4 hours | 20 lessons · 3 hours |
| Credential | TIKTING Certified Professional | TIKTING Certified Administrator |
Still unsure? Take the one matching what you do today. Foundations is shared, so the second course later starts you a third of the way in — and progress carries over automatically.